If you need to cancel your appointment, we respectfully request that you provide us with notice as soon as possible. The deposit paid is non-refundable and non-transferable unless the appointment cancellation is required due to Covid-19
(If your event has been cancelled due to Covid-19 please see Covid-19 Policy for further details.)
Any cancellations of appointments will result in the loss of the full amount of the deposit paid.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.
Any cancellations that occur within 24 hrs of the appointment will be charged a $30 cancellation fee.
Cancellations without notice (no-shows) will be charged the full amount of the appointment.
The payment of a deposit is the only way to guarantee an appointment. An appointment will not be reserved for any persons until a deposit is received, meaning we are not responsible for any appointments becoming unavailable without a deposit being paid. In the case of a client cancelling an appointment please note that deposits are non-refundable and non-transferable (unless due to Covid-19, see Covid-19 Policy for further information.) If you are wanting to secure a time and date but are waiting for a trial to occur, we advise the payment of a deposit be made prior to the trial in order to avoid future disappointment.
The only way to secure an appointment time and date is through the payment of an appointment deposit.
Deposit amounts are subject to service type.
Deposits are non-refundable and non-transferable under any circumstance.
3. Covid-19 Policy
Your appointments and well-being are very important to us. In the case of your event being cancelled due to Covid-19 we request that you get in touch with us regarding this cancellation as soon as possible. Clients who are required to cancel an appointment due to Covid-19 will have their deposits fully credited. Deposit credits can be used for future appointment bookings (subject to availability and valid for 12 months.)
Clients who are required to cancel an appointment as the result of Covid-19 will have their deposit credited for future use (subject to availability and valid for 12 months.)
1. Children’s Privacy
2.1 We do not and do not intend to, transact through the Site directly with anyone we know to be
under the age of 18. If you are under the age of 18, you should use the Site only with the involvement of a parent or guardian and should not submit any Personal Information to us. By providing any Personal Information to us, you declare that you are over the age of 18.
1. Purposes For Collection, Use, Disclosure And Processing Of Personal Information
3.1 LUCY LOVES BEAUTY will/may collect, use, disclose and/or process your Personal Information for one or more of the following purposes:
(a) administering, facilitating, processing and/or dealing in any matters relating to your use or access of the Site.
(b) assessing and processing your request for the purchase of our products and/or services;
(c) registering you as a customer of LUCY LOVES BEAUTY and/or to deal with, process and/or administer the account that you may open with us, including to facilitate your transactions or activities on the Site, or your transactions or activities with us;
(d) administering, facilitating, processing and/or dealing with your relationship with us, any transactions or activities carried out by you on the Site or at our retail stores. This includes processing your application, orders and payment transactions; implementing transactions and the supply of products and/or services to you that you have requested. Without limiting the generality of the foregoing, should you make a purchase to be delivered to a third party recipient, you consent to us disclosing Personal Information that identifies you, to the said third party recipient (such as but not limited to your name). Further, you acknowledge and agree that delivery of your purchase could involve disclosure of certain Personal Information about you to bring about delivery of the same such as your name and contact details, which may be disclosed on the cover of the parcel, on an envelope or a delivery related document, as the case may be, which could be seen by third parties who view such parcel, envelope or said document;
(e) carrying out your instructions or responding to any enquiry given by (or purported to be given
by) you or on your behalf including responding to your customer service enquiries and complaints; or responding to or dealing with your interactions with us;
(f) contacting you or communicating with you via phone/voice call, text message, email and/or postal mail for the purposes of administering and/or managing your use of the Site, your account with us, your relationship with us or any transactions made by you with us. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain Personal Information about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;
(g) providing services to you as our account holder, as our customer, or when requested by you; dealing with or administering your participation in contests, gamification, social events organized by us;
(h) sharing or disclosing (at our discretion) your suggestions, comments, feedback or content (including audio, video etc.) (collectively “Feedback”) that you provide through Social Networking Sites, to the Site or to us (including at the retail stores), with other users of the Site or with the public, for publicity and/or promotion purposes with a view to marketing or showcasing the business of Lucy Loves Beauty, and/or to acquiring customers, and/or for the purpose of providing the public with your Feedback which may be useful for the public’s purchasing decision or for the public’s information or otherwise. This includes us disclosing your name together with your Feedback. Without limiting the generality of the foregoing, in the above regard, your Feedback and name may/will be published or shared by us on public media platforms such as the Internet and/or incorporated as part of Lucy Loves Beauty’s marketing collaterals/materials or corporate video to be disclosed to the public, and you hereby consent to
the same. Do not provide us with Feedback if you do not wish for such Feedback to be disclosed to the public. If you wish to give us your Feedback without it being disclosed to the public, please separately email us at firstname.lastname@example.org and head the subject of your email with the word “Confidential”;
(i) carrying out due diligence or other screening activities (including background checks) in accordance with legal or regulatory obligations (whether Australia or foreign country/region) applicable to us or our affiliates/associated companies, the requirements or guidelines of governmental authorities (whether Australia or foreign country/region) which we determine are applicable to us or our affiliates/associated companies, and/or our risk management procedures that may be required by law (whether Australia or foreign country/region) or that may have been put in place by us or our affiliates/associated companies;
(j) to prevent or investigate any fraud, unlawful activity or omission or misconduct, whether or not there is any suspicion of the aforementioned; dealing with and/or investigating complaints;
(k) complying with or as required by any applicable law, court order, order of a regulatory body, governmental or regulatory requirements of any jurisdiction applicable to us or our affiliates/associated companies, including meeting the requirements to make disclosure under the requirements of any law binding on us or our affiliates/associated companies, and/or for the purposes of any guidelines issued by regulatory or other authorities (whether of Australia or foreign country/region), with which we or our affiliates/associated companies are expected to comply;
(l) complying with or as required by any request or direction of any governmental authority (whether Australia or foreign country/region) which we are expected to comply with; or responding to requests for information from public agencies, ministries, statutory boards or other similar authorities (including but not limited to the Australian Border Force and Australian State
or Territory Ministries of Health). For the avoidance of doubt, this means that we may/will disclose your Personal Information to such parties upon their request or direction;
(m) conducting research (including customer research), surveys, market surveys, analysis and/or development activities (including but not limited to data analytics, surveys and/or profiling) to improve our services and facilities, or to improve our understanding of your interests, concerns and preferences, in order to enhance any continued interaction between yourself and us connected or in relation to the Site, or improve any of our products or services. You consent to receiving surveys or requests for a face to face interview survey, by way of email or postal mail;
(n) storing, hosting, backing up (whether for disaster recovery or otherwise) of your Personal Information, whether within or outside Australia;
(o) for marketing purpose and in this regard, we would be providing you with marketing, advertising and promotional information, materials and/or documents relating to products, contests, services and/or events (including those of third party organisations whom LUCY LOVES BEAUTY may collaborate with) that LUCY LOVES BEAUTY (including its affiliates/related corporations) or such third party organisations may be selling, marketing, offering, organizing, involved in or promoting, whether such products, services and/or events exist now or are created in the future. You consent to receive such marketing, advertising and promotional information, materials and/or documents by way of postal mail, electronic transmission to your email address(es), voice calls, text messages, or other technologies on your computers, and/or through other modes of communication, in compliance with Australian laws. You may opt out of this or withdraw from this at any time by sending an email to email@example.com.
(p) to implement and maintain our information technology systems, including to store and process Personal Information in computer databases and servers located within and outside Australia by third party servers; (the purposes set out in this paragraph 3.1 above shall be collectively referred to as the “Purposes”).
1. Sharing and Disclosure of Personal Information
4.1 LUCY LOVES BEAUTY may/will need to disclose your Personal Information to third parties, whether located within or outside Australia, for one or more of the above Purposes, as such third parties, would be processing your Personal Information for one or more of the above Purposes. In this regard, you hereby acknowledge, agree and consent that we are permitted to disclose your Personal Information to such third parties (whether located within or outside Australia) for one or more of the above Purposes and for the said third parties to subsequently collect, use, disclose and/or process your Personal Information for one or more of the above Purposes. Without limiting the generality of the foregoing or of paragraph 3, such third parties include :
(b) any of our contractors or third party service providers that process or will be processing your Personal Information on our behalf or otherwise, including but not limited to those which provide
administrative or other services to us such as mailing houses, call centres, telecommunication companies, logistics companies, information technology companies and data centres;
(c) our business partners;
(e) any other person to whom such disclosure is required by law or regulatory requirement or pursuant to a court order;
(f) third parties to whom disclosure by LUCY LOVES BEAUTY is for one or more of the
Purposes and such third parties would in turn be collecting and processing your Personal Information for one or more of the Purposes.
4.2 We will provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your Personal Information. We require our service providers to adhere to strict privacy guidelines and not to use your Personal Information for unauthorised purposes.
4.3 Where your Personal Information is to be transferred out of Australia, we will comply with the
Privacy Act in doing so. This includes taking reasonable steps to ascertain that the overseas recipient organisation of the Personal Information will not breach the Privacy Act in relation to the Personal Information.
1. Provision Of Third Party Personal Information By You
5.1 Should you provide LUCY LOVES BEAUTY with Personal Information of individual(s) other than yourself, you represent and warrant to LUCY LOVES BEAUTY and you hereby confirm that:
(a) prior to disclosing such Personal Information to us, you would have and had obtained consent from the individuals whose Personal Information are being disclosed to us, to:
(i) permit you to disclose the individuals’ Personal Information to LUCY LOVES BEAUTY for the Purposes; and
(ii) permit LUCY LOVES BEAUTY to collect, use, disclose and/or process the individuals’ Personal Information for the Purposes, as set out in paragraph 3 above;
(b) any Personal Information of individuals that you disclose to us is accurate; and
(c) you are validly acting on behalf of such individuals and that you have the authority of such individuals to provide their Personal Information to LUCY LOVES BEAUTY and for LUCY
LOVES BEAUTY to collect, use, disclose and process such Personal Information for the Purposes.
1. Request For Access And/ Or Correction Of Personal Information
6.1 You may request to access and/or correct your Personal Information currently in our possession or control by submitting a written request to us. We will need enough information from you in order to ascertain your identity as well as the nature of your request, to deal with your request. Please submit your written request to firstname.lastname@example.org.
6.2 For a request to access Personal Information, once we have sufficient information from you to deal with the request, we will seek to provide you with the relevant Personal Information within 30 days. Where we are unable to respond to you within the said 30 days, we will notify you of the soonest possible time within which we can provide you with the information requested. The Privacy Act exempts certain types of Personal Information from being subject to your access request.
6.3 For a request to correct Personal Information, once we have sufficient information from you to deal with the request, we will deal with your request in compliance with the Privacy Act, including correct your Personal Information within 30 days. Where we are unable to do so within the said 30 days, we will notify you of the soonest practicable time within which we can make the correction. Note that the Privacy Act exempts certain types of Personal Information from being subject to your correction request as well as provides for situation(s) when correction need not be made by us despite your request.
6.4 We may also charge you a reasonable fee for the handling and processing of your requests to access your Personal Information. If so, we will provide you with a written estimate of the fee.
Please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee.
1. Request To Withdraw Consent
7.1 You may withdraw your consent for the collection, use and/or disclosure of your Personal Information in our possession or under our control by submitting your request to email@example.com.
7.2 We will process your request within a reasonable time from such a request for withdrawal of consent being made, and will subsequently not collect, use and/or disclose your Personal Information in the manner stated in your request, unless Australian laws allow us to.
7.3 However, your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your Personal Information, it may mean that we may not be able to fulfill the transaction you have entered into with us or continue with your relationship with us, or send you information that you have requested, as examples depending on the circumstances.
1. Protecting and Managing Your Personal Information
8.1 We will take all reasonable steps to ensure your Personal Information is kept confidential and secure, and to take appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing. We will not rent, trade, distribute or sell any Personal Information that you give us to any third party unless we receive your prior consent or applicable law permits the same.
8.2 We will put in place reasonable security arrangements to ensure that your Personal Information is adequately protected and secured. Appropriate security arrangements will be taken to prevent any unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage and/or alteration of your Personal Information. However, we cannot assume responsibility for any unauthorized use of your Personal Information by third parties which are wholly attributable to factors beyond our control.
8.3 We will take reasonable efforts to ensure that your Personal Information is accurate and complete, if your Personal Information is likely to be used by us to make a decision that affects you, or disclosed to another organisation. However, this means that you must also update us of any changes in your Personal Information that you had initially provided us with. We will not be
responsible for relying on inaccurate or incomplete Personal Information arising from you not updating us of any changes in your Personal Information that you had initially provided us with.
8.4 We will also put in place measures such that your Personal Information in our possession or under our control is destroyed and/or de-identified as soon as it is reasonable to assume that
(i)the purpose for which that Personal Information was collected is no longer being served by the
retention of such Personal Information; and
(ii) retention is no longer necessary for any other legal or business purposes.
1. Problems, queries or complaints
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