PLUMP

Due to the nature of our beauty products and for hygiene reasons, we’re unable to accept returns or exchanges for change of mind, including where a shade has been incorrectly selected.

Please choose carefully before placing your order. We do our best to represent each shade as accurately as possible, however colour may vary slightly depending on lighting, skin tone and screen settings.

If your order arrives damaged, faulty or you receive the incorrect item, please contact us at contact@lucylovesbeauty.com with your order number and photos of the product so we can help resolve it.

Where a product is confirmed to be faulty or otherwise does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a replacement, refund or other remedy. These rights apply regardless of our change of mind policy.

Please do not dispose of a damaged or faulty product until we have reviewed your enquiry, as we may require further information or ask for the item to be returned.

We currently ship Australia wide.

Orders are carefully packed and dispatched from our Brighton, South Australia studio. Please allow 1 to 3 business days for your order to be processed and dispatched.

Shipping options, costs and estimated delivery timeframes will be displayed at checkout based on your delivery address.

Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow your parcel.

Delivery timeframes are estimates and may vary depending on your location, peak periods and carrier delays.

Please double check your delivery address before completing your order. If you notice an error, contact us as soon as possible at contact@lucylovesbeauty.com and we’ll do our best to update it before your parcel is dispatched.

If your tracking hasn’t updated for an unusual amount of time or your parcel appears to be missing, please get in touch and we’ll help investigate it with the carrier.